What forms of payment are accepted?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, JCB, Elo). We also accept payments through ShopPay, PayPal, Apple Pay and Google Pay.
How can I cancel or change my order?
Orders cannot be adjusted with additional or different items after they have been placed. If you made a mistake with your order, email firstname.lastname@example.org to have it cancelled so that you can then reorder. If you have received a shipping notification, it is too late to make any changes to your order including cancellation.
What is your shipping & returns policy?
We ship domestic orders from a variety of different shipping carriers, which you may choose from during checkout. Depending on the shipping option you choose, you may or may not receive tracking information on your order.
Please allow 3 days for orders to be processed and shipped. As soon as your order ships, you will receive a confirmation email to the address provided with your order. We do everything we can to insure that orders are received on time. However, V's Barbershop is not liable for problems out of our control such as inclement weather, USPS / UPS / FedEx lost packages, incorrectly delivered packages, delayed delivery schedule, or incorrectly provided addresses.
Items must be returned within 30 days of your order's shipped date. All returned items must be unworn, unwashed, unopened merchandise with the tags attached where applicable. All orders must be sent back to our warehouse for returns. In-store returns are not possible.
Damages upon arrival must be claimed through email within 7 days of delivery.We have the right to refuse any refund if we believe that there is any sign of wear, alterations, odors, or damage to the product, and if it is outside the 30 day mark. Items that do not meet these criteria will be denied.
Return Shipping: Any items you choose to return will need to be shipped back to the below address and will be the responsibility of the customer to pay for shipping charges:
V's BARBERSHOP —
2320 West Mission Lane, Ste 3, Phoenix, AZ 85021
Return Processing: Once we have received and accepted your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. Refunds issued through PayPal, Apple Pay or Google Pay typically appear between 7 to 10 business days after a return has been processed.
Do you allow local pickup?
No, we do not currently allow local pickup but we hope to in the future!
How do I reset my password?
Please visit our Login Page and click "Forgot Your Password?" at the bottom. Fill in your email address and hit submit. You'll then receive an email from our website with a link to reset your password. Follow the directions and you should be all set!